Employee blog
Outbreak of the defective article
2019-12-23
Hello! It is kamechi!
There are only 1 week left, and it is the last business day of the year this year
Thank you very much for your help this year, everyone
Next year thank you for your cooperation! Have good age
Well, the last blog introduces the episode of the Osaka salesman this year!
It is originally the thing which there must not be, but a defective article flows out in being doing a business activity every day,
I may be called by an objection by a customer.
Defectiveness called "makikomi" has occurred to a flat bar of the aluminum used for a vehicle in that.
When I processed the tap of the shape in a processing shop, an outflow was found out because a crack entered.
When in this situation it occurs for compensation issue why such a defectiveness occurs when I do not investigate the cause immediately,
I remember that I was strongly investigated by a processing person.
Because I checked a Quality Control Section and a production record at the time and I rolled it up and checked whether there was not a leak of the inspection, but an inspection record was left properly,
I did not know why you had flowed out first.
When I perform pushing out of the applicable product experimentally and investigate it to reproduce the situation,
It was usually found out that makikomi occurred at the position beyond the disposal standard that was determined when makikomi occurred.
In asking a processing person because a cause was discovered, and rolling it up, and discarding double quantity at the time of the outbreak,
You explained it and were able to be convinced that you could connect to the prevention of certain outflow in future.
Fortunately, first action has been early and has you praise it about correspondence from the other party,
It was able to converge with an examination for all quantity of the delivery of the substitute and outflow product.
Oneself being actually inspecting it, and being present regarding this time, and having been able to study,
Including being thinking that did not have any problem because was in love according to standard in the company, and there having been a big pit often learned.
Poor production is caused by all means and is now in being doing manufacturing.
I develop the side about the imitation after having arranged the measures when I have flowed out,
In addition, you must have a customer feel relieved by explaining it well.
When there was anything, it is myself that primarily a voice appears.
I lose the trust from a customer in own correspondence one, and business with the Kaimei copper elongation may be stopped.
When not only they sell it as work of the business, but also such problems happened, it is to keep speedy correspondence in mind,
I thought so that it was said, "it is all right if I entrusted him" to build the better relations with a customer.